Quality & Service
We are committed to service! From customer-specific planning to transport, assembly and maintenance: Our competent employees are there for you with enthusiasm and expertise.
The intelligent technology of our products makes it easy for third parties to perform on-site maintenance! Help with commissioning and maintenance can be found in the Download section.
Of course, our customer service is also at your disposal.
Your satisfaction is important to us! For requests, suggestions and feedback, write to us here! We take care of your concerns!
High-quality products can only emerge when both product quality and the underlying processes function at the highest level. Our goal is to be active worldwide with innovative climate control devices and systems. The following principles are at the heart of our business policy:
- We provide customers with high-quality, technically sophisticated solutions.
- Innovative and efficient order fulfillment is our standard.
- Our core competencies are planning, organization, manufacturing, and on-site assembly.
- Flexibility and individuality shape our organization.
- We comply with the requirements of GVD 231 and review our organizational model annually.
Our expertise should be reflected in our products, which is why we have our management system and products certified by independent bodies (such as TÜV, Eurovent). We adhere to the required standards for product quality (ISO 9001:2015) as well as health, safety, environmental, and energy standards (ISO 45001:2018, ISO 14001:2015).
Environmental protection is important to us, as we work with "air," a vital element for life. Our goal is a positive ecological footprint, for which we take the following measures:
- Operating a photovoltaic system for self-generated electricity.
- Processing disposable pallets into biomass for hall heating.
- Participating in energy efficiency certifications (e.g., EEF label).
- Conducting life cycle analysis of our products from planning to disposal.
- Involving employees, customers, and suppliers in waste management.
With our certifications for quality management (ISO 9001:2015), environmental management (ISO 14001:2015), and occupational safety (ISO 45001:2018), we have created an integrated management system that ensures safety for employees and customers.
We are happy to provide our company policy to you upon request.